Refund policy

Return & Refund Policy

At 24SVN Studio, we want you to love your purchases! If something isn’t quite right, we’re here to help.

Returns

We accept returns on eligible items within 30 days of delivery.

To qualify for a return, items must be unused, unworn, and in their original condition with any original packaging and tags.

To request a return, please contact us at 24svnstudio@gmail.com with your order number and reason for return.

Return Shipping

Because our products are fulfilled through different suppliers, return instructions and shipping destinations may vary depending on the item purchased.

Please contact us before sending anything back so we can provide the appropriate return instructions and address.

Customers are responsible for return shipping costs on change-of-mind returns unless otherwise stated or required by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at 24svnstudio@gmail.com.

Please include your order number and photos of the item so we can help resolve the issue.

We will arrange an appropriate refund, replacement, or other remedy in accordance with applicable law, at no additional cost to you where required.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for change-of-mind returns, including opened beauty and personal care products.

Any additional product-specific return restrictions will be disclosed before purchase. These restrictions do not limit rights provided by applicable law.

Refunds

Once your return has been received and approved, your refund will be processed to your original payment method.

Please allow additional time for your bank or payment provider to post the refund.

For questions about returns or refunds, please contact:

24SVN Studio

24svnstudio@gmail.com